Privacy information
Last updated: 12 November 2026.
Who is responsible?
Maarten van Elten, trading as Marelto — Home & Property Care, is the data controller. NIF/NIE: Z1435435X. Address: Camino del Toscar 11, 03650 Pinoso, Alicante, Spain. You can contact the controller or exercise your privacy rights at info@marelto.es or +34 621 096 821.
Information we use
We use the information you provide for enquiries, quotations, appointments, services and necessary administration: your name, preferred contact details, location, requested services and the description or equipment information you choose to share. Required fields are marked. Without the necessary contact information we cannot respond. Please do not send passwords, gate access codes or other sensitive information through the form.
Purposes and legal bases
Steps requested before a contract and carrying out agreed services are based on Article 6(1)(b) GDPR. Required accounting, tax and other administration is based on legal obligations under Article 6(1)(c). Responding to other correspondence and proportionate website security use the legitimate interests in communicating and keeping the service secure, under Article 6(1)(f). If a separate optional use ever requires consent, it will be requested separately and can be withdrawn. Marelto does not send newsletters or unsolicited marketing and does not use enquiries for automated decisions or profiling.
How long information is kept
Unsuccessful enquiries are normally kept for no longer than 12 months after the last contact. Customer and financial records are kept for the periods required by applicable law. Information needed for a legal claim or a mandatory retention obligation may be restricted and retained for that purpose. Technical delivery and anti-spam metadata is limited to what is needed for security and duplicate prevention and is subject to expiry cleanup.
Service providers and sharing
The website is hosted through ChatGPT Sites by OpenAI, with infrastructure providers including Cloudflare. Dinahosting provides the business mailbox. These providers process information needed to operate those services. The form’s current delivery status and any additional form provider are described below. We do not sell enquiry details. Data may be disclosed to public authorities where legally required. WhatsApp is an optional external contact channel operated by WhatsApp/Meta under its own privacy terms; no WhatsApp widget is loaded on this website.
Contact form delivery
Formspree, Inc. receives validated form enquiries for email delivery and its submission archive. It processes them on infrastructure in the United States and states that it relies on standard contractual clauses as a processor. Marelto applies the enquiry retention period to the archive as well as its mailbox; the visible free-plan history is not an automatic deletion policy. No newsletter or marketing integration is enabled.
International processing
Hosting and communication providers may process data outside the European Economic Area. The applicable provider terms and data processing arrangements govern those transfers, including adequacy decisions or standard contractual clauses where applicable. OpenAI’s ChatGPT Sites data processing addendum and subprocessor list describe its hosting arrangements. You may request information about the applicable safeguards from Marelto; no specific European hosting country is promised.
Your rights
You may request access, correction, deletion, restriction or portability of your data where the legal conditions apply, and object to processing based on legitimate interests. You may withdraw any consent without affecting earlier lawful processing. Contact info@marelto.es; proportionate identity verification may be needed. Requests are normally answered within one month, subject to the GDPR’s permitted extensions. You may complain to the Spanish Data Protection Agency (AEPD), www.aepd.es, or another competent supervisory authority.